To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy lasts 14 days, so if 15 days have gone by since the delivery of your package, unfortunately we can’t offer you a refund or exchange.
If you are shipping an item over $75 on your own, you should consider using ONLY a trackable shipping service or purchasing shipping insurance.
If an item is not in its original condition, is damaged or missing parts for reasons not due to our error, we cannot offer any exchange/store credit.
If you need to exchange for another product or for the same item in another size, send us an email at firstname.lastname@example.org. Please note that, in case you ship the product back using a shipping service of your choice (so NOT our DHL service), the time it may take for your exchanged product to reach us may vary.
Full store credit or Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your store credit will be processed, and a credit for the amount you paid for the item will automatically be applied to your account, within 7 days. Please note: due to the high custom taxes for returns from overseas, we'll be able to give a full refund only in form of store credit. Money refunds will be still possible, but only upon the payment of duty taxes, which will be deducted from the refunded amount (an invoice will be provided). Please note shipping charges are not refundable.
You will be responsible for paying for your own shipping costs for returning your item.
If you haven’t received a store credit/exchange yet, first consider there is often some processing time before a credit/exchange is completed.
If you’ve done that and you still have not received your credit/exchange, please contact us at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.