100% AUTHENTIC PRODUCTS • FREE delivery over $100
100% AUTHENTIC PRODUCTS • FREE delivery over $100

FAQ

Products

Are your products authentic?

Yes, they are. Every product we sell is authentic. We are in business since 2010, so we can guarantee the authenticity of our products, which is based on the direct and well-established relationships with authorized dealers of the biggest brands in sportswear. 

Are your products new?

Yes, the products for sale are all brand new with tags attached. No exception.

Why do you have such a big catalogue?

Because we like our job, and, in these years, we established very good relationships with many authorized dealers. Our catalogue is the result of our continuous research and focus on official soccer merchandise, as we always want to offer the best possible user experience for our customers.

Can I buy just the top or the pants of a tracksuit?

Yes, that may be possible, but it always depends on the product. Please send us a message (info@soccertracksuits.com) and we'll check that for you.

Orders

Can I place an order without creating an account?

Yes, of course. You can use the Express Checkout option offered by Paypal, Shop or Google Pay. That way, you can place an order as a guest with no obligation to create an account. However, we do recommend that you create an account, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s really quick and easy to create an account. 

Can I update or cancel my order?

After fulfillment: sadly, we’re unable to modify or cancel your order once we’ve fulfilled it. If you need to order a greater quantity or an additional product, please place a new order online. 

Before fulfillment: there is only a short amount of time between when you place your order and when we start processing it, but fulfillment may take up to 24 hours. So, if you realize something is wrong with the products or the sizes in your order, get in touch as soon as possible, and we'll do our best to help you. If you contact us straight away after ordering, we may still be able to cancel or modify your order before it’s fulfilled. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. In that case, we’ll always offer an alternative product (if available) and process your refund in full, by voiding your payment authorization as quickly as possible.

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, Maestro and American Express. We also accept Paypal payments: in that case, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete. Based on your order's shipping address, we may also offer Shop Pay, Apple Pay and Google Pay. In all cases, we only take payment once your products availability has been verified.

If your favourite payment method is unavailable, we’re sorry in advance. You will still be able to use all of our other services and can select one of our other payment methods, which are all free. We reserve the right to decline a payment method for some orders.

Are your payment methods secure?

Yes, of course; we are very serious about security.

All payments in our checkout process are processed using SSL security encryption. This encrypts the personal information you provide us, ensuring that it is safe and not accessible by any third parties. To do so, our website uses the latest technology provided by payment partners as Shop Pay and Paypal. Your data is used solely for the processing of your order and to continue to improve our services. Under no circumstances will your personal information be disclosed to third parties without your consent. 

 

Delivery

Where do you ship from?

All our international orders are shipped from Rome, Italy. 

What countries do you ship to?

We ship to most regions worldwide (North and South America, Europe, Asia and Oceania). That includes United States, Canada, Mexico, Australia, UK, Germany, Japan and UAE, just to say some of the countries we mainly ship to. On Delivery page you may see all the regions for which we offer our delivery service. 

How much is shipping?

Basically, If your order value is more than $100, we provide free shipping to the US, Canada and Europe. For other countries or for other amounts, shipping costs depend always on the value of your order and the country where it’s being delivered. Please refer to this delivery cost table to check the postage fees for different destinations.

When will my order arrive?

Orders shipped to the US, Canada and Europe will be delivered within 5 to 10 business days. Business (working) days exclude Saturday, Sunday and holidays in Italy or in the country of destination. Orders shipped to South America and Asia will be delivered within 10 working days as well. Sometimes, shipping to Australia and New Zealand may take up to 12 working days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I track my delivery?

Yes. We’ll let you know the order has been fulfilled, usually within 24 hours from the moment you placed it. Some days later (usually a couple days before expected delivery), when the package will be entering your country, you’ll receive an automatic message with a tracking reference which you can use to check the progress of your parcel in your country.

What about duty fees?

Orders shipped outside of the European Union (so to the US, Canada, Asia or Australia, for example) may be subject to import taxes, customs duties and fees levied by the destination country. Unfortunately, we cannot control or predict the value of these fees, and customers are always responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of the product.
 
Please note, in case your delivery will be refused because of the duty tax, the parcel will be sent back to the sender after some days.
That will cause another shipping fee (from your country to our warehouse) and another duty fee which will be charged by the tax authority upon return (based on the value of your item). In that case, all shipping and duty fees caused by your deny would be deducted from your refund.
 

Returns

Can I return or exchange an item?

Yes, you can return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Our policy lasts 14 days, so if 15 days have gone by since the delivery of your package, unfortunately we can’t offer you a refund or exchange. If you’re unsure about clothing sizes, we recommend taking a look at the size chart you can find on all our products' pages.

 

How do I return an item?

Please contact our customer service team via info@soccertracksuits.com. Providing the return is within the 14-day cancellation period and meets our return criteria, you'll be able to return the product you bought for exchange/store credit/refund. We can arrange for you a pick-up or a drop-off service with DHL, our partner courier. Please send us an e-mail and we'll give you price, details and instructions on this shipment. If you are shipping an item over $75 on your own, you should consider using ONLY a trackable shipping service or purchasing shipping insurance. If an item is not in its original condition, is damaged or missing parts for reasons not due to our error, we cannot offer any exchange/store credit. In all cases, you will be responsible for paying for your own shipping costs for returning your item.

 

 

Do you offer money refunds?

Due to the high custom taxes applied to returns from overseas, we'll be able to give a full refund only in form of store credit. Money refunds will be still possible, but only upon the payment of duty taxes, which will be deducted from the refunded amount (an invoice will be provided). Please note shipping charges are not refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If you are approved, then your store credit will be processed, and a credit for the amount you paid for the item will automatically be applied to your account, within 7 days. 

If you haven’t received a store credit/refund yet, first consider there is often some processing time before a credit/refund is completed. 
If you’ve done that and you still have not received your credit/refund, please contact us at info@soccertracksuits.com.

Shop

Where are you based?

We are based in Rome, Italy.

Is this a new shop?

Not so new anymore, as Soccertracksuits.com began to operate in summer 2018.

Is this a new business?

Not, it isn't. We are in the business since 2010, but we were selling mostly in Italy and Europe. Soccertracksuits.com was born because we thought it was time to open another website to sell our best-selling products (authentic soccer tracksuits) to the american and international audience.